Shipping policy

Updated 11 November 2026

Dispatch

We dispatch in-stock orders within 2 business days after successful payment, subject to order verification. This is the dispatch period, not a promise that the parcel will arrive within 2 days. If there is a stock issue or an unusual delay, we will contact you.

Malaysia delivery

West Malaysia: RM10 per order.
Sabah, Sarawak and Labuan: RM15 per order.
Free Malaysia delivery applies to eligible orders meeting the RM200 minimum spend at checkout, including Sabah, Sarawak and Labuan.

West Malaysia Standard currently shows an estimated 3–5 business days in our shipping settings. Courier transit starts after dispatch and is an estimate, not a guaranteed delivery date. For current Sabah, Sarawak or Labuan estimates, contact us before ordering.

International delivery: Southeast Asia and MENA

We currently ship to selected supported destinations in Southeast Asia and the Middle East and North Africa. European Union delivery is currently unavailable.

Southeast Asia: RM150 for parcels up to 0.25 kg.
Middle East and North Africa: RM270 for parcels up to 0.25 kg.

The available destination and final delivery charge are shown at checkout. These weight-limited rates do not mean every order or bundle qualifies. If no shipping option appears, contact BYNA for assistance before paying; we will confirm availability and any quotation before an order is accepted.

International transit depends on the destination, courier and customs clearance. Contact us on WhatsApp before ordering for the current destination-specific estimate. Free Malaysia delivery does not apply to overseas addresses.

Customs and import charges

Any import taxes, duties or clearance charges not explicitly included in your checkout total may be collected by the destination authority or courier. We will identify any charges collected by BYNA at checkout. Do not assume the shipping price includes all destination-country import charges.

Tracking, address changes and delivery issues

We provide tracking details when available after dispatch. Check your delivery address and phone number before paying. Contact us immediately to request a correction; changes cannot be guaranteed once dispatched.

If tracking shows a problem, or your parcel is missing or damaged, contact BYNA with your order number. We will assist with the courier investigation and any remedy required by law. We do not exclude our responsibility for goods simply because they have been handed to a courier.