Refund policy

Updated 11 November 2026

Start a return on WhatsApp

To request a return, exchange or refund, contact BYNA on WhatsApp +60 19-790 1227. Send your order number, the item or colour concerned and the reason for your request. For damaged, defective or incorrect goods, include clear photos where available. If you cannot use WhatsApp, email byeynanan@gmail.com.

7-day change-of-mind returns

Contact us within 7 calendar days after receiving your order. Items must be unused, unworn, unwashed and in their original condition, with tags attached. Include the original packaging where reasonably available. Do not send goods back until we provide return instructions and the return address.

The buyer pays return postage for change-of-mind returns. Original delivery charges are not refunded for a voluntary change-of-mind return unless required by applicable law. There is no restocking fee.

Damaged, defective, incorrect or missing items

Please contact us promptly so we can investigate and arrange an appropriate replacement, refund or other remedy. BYNA covers reasonable return and replacement-delivery costs for confirmed defective or incorrect goods. The 7-day change-of-mind period and unused-item conditions do not limit your statutory rights concerning faulty, misdescribed or incorrectly supplied goods.

Return review and refunds

We will confirm the return instructions, review the returned goods and notify you of the outcome. Approved refunds are based on the amount actually paid after discounts and are processed promptly to the original payment method, unless an alternative is agreed and legally permitted. Your bank or payment provider may take additional time to show the refund. We will not ask for your banking password, OTP or payment to release a refund.

For the All 8 Colours Set, identify the affected colour when contacting us. Any refund for an individual component will reflect the discounted amount allocated to it; statutory remedies remain available.

Cancellations and exchanges

Contact us on WhatsApp as soon as possible to request a cancellation or correction before dispatch. We cannot guarantee a change once fulfilment has started. After dispatch, use the return process above. Exchanges depend on stock availability; we will confirm any agreed price difference or delivery charge before proceeding.

Your legal rights

This policy is in addition to mandatory consumer rights. Where applicable law gives a longer cancellation period, a different refund entitlement or other protection, that law takes priority. Contacting us by email or another legally valid method remains available where required by law.